Why can't I see my order or sale in my account? Harry Styles Concert Tickets. Take a look at our advice on writing a letter before you make your claim. 2.9 a) Exception to Sellers Obligation to Confirm. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Hombres G Tickets. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. The money belongs with you. the price it is sold for on the primary market). 2.8 Notification. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 6.4 Release. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Add in you are not the original purchaser of the tickets. ! Otherwise, avoid!!! To sell tickets, a Seller lists the tickets in the Site database. 2.9 Seller's Confirmation Obligation. Tickets may be substituted with comparable or better seat locations without the Buyers approval. This will be posted quickly, exposing the company and letting others see what happened to you! 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. Far too many 3rd parties in there. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 6.10 Notices. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Taylor Swift Tickets. The Weeknd Tour 2023. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Justin Bieber has cancelled the remaining dates of his Justice World Tour. Case Name & No. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. About Us During this time, the Site will be temporarily unavailable. Welcome to viagogo's online ticket exchange (the "Site"). status of any class action settlement claim. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Waste Management Phoenix Open Ticket. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. says firm changed policy to deny refunds if tickets can be used in 2021. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 4. As well as charged me double the amount. If this is also unsuccessful We will not offer a refund. Thus, the ticket price shown (before our fees) may include Tax as appropriate. 3.2 Other Information. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. . Melissa Taylor paid over 270 for two Wireless Festival tickets in June. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. If your event has been postponed, you do not need to return your ticket. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. You may find other users information to be offensive, harmful, inaccurate, or deceptive. We think businesses - especially those with substantial resources - should still provide refunds for events . . Viagogo will never pay you after you sold your tickets and you can never get back your money. "If . We take no responsibility for such issues. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. Backstreet Boys Tour 2023. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Unfortunately it might take a lot of back and forth communication. Top Class Actions is a legal news source BLACKPINK Tour 2023. This does not prevent us from varying these terms without reference to them. However during the pandemic the response times may slow down. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. If the event has been cancelled, send them evidence of this. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. But gave me only option was to relist on their site or go to resceduled date. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. . Not only no refund. 2.4 Listing. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. You also agree not to separately contact the Buyer at any time for any reason. To register, You must provide your real name, address, phone number, and email address. Plaintiff fails this rigorous analysis.. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. In the event of a postponement, refunds are not granted. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. But Which? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Coronavirus outbreak: cancelled or postponed events - can I get my money back? You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. They did not admit to law breaching and refused to provide a refund. 1,779 reviews for Viagogo, 1.3 stars: '1. We disagree with such restrictions and think they are not beneficial to fans. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Which? 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. As well as was able to select what section I wanted to be in for the price I had selected. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Even after I provide my bank statement to them and their . They were instructed to mail the tickets to Ireland by five days time, a deadline . What is the viagogo complaint handling process? According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Eric Clapton Concert Tickets. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. By Rhona Shennan 23rd Jul 2020, 3:38pm I would love to join this lawsuit as I am in the same boat! . Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. spiritus Forumite. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. I have lots of interesting documentation. We cannot control the policy of third-party resellers.'. We will also add Tax on our fees as applicable. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Since June, we've found listings for events at all of these venues on Viagogo. 2.12 Seller Payment. 4.1 Double Posting and Removal of Tickets. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Many event managers have already committed to providing refunds for cancelled events. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. 6.5 Tax Indemnity. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Sent info several times and they made every excuse under the sun. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 2.11 Ticket Fulfillment. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. 6.6 No Agency. To post a ticket for sale on viagogo You must first register with the Site. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. If You do not qualify, do not use the Services. We do not control the information provided by other users which is made available through the Site. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Ha*Ash Concert Tickets. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Viagogo will never pay you after you sold your tickets and you can never get back your money. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. You agree . In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Which? 2.5 Tax on Seller Proceeds. To open a dispute: 1.Log in to your PayPal account. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? We may investigate complaints and violations of our policies. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. 6.7 Third Party Information. 6.8 All Sales are Final. administrator or law firm. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Sellers should use our automated online confirmation process. You must contact the Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Refunds, therefore, aren't applicable. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. This is so we can promote the sale of tickets and items that You list for sale. Festival de Vina Tickets. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Answer (1 of 3): Viagogo runs prudent customer care operations. 5.Select 'Item dispute', click Continue and follow the on . It will stay valid for the new date. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Take a photo of a faulty item and add a brief description. 2.6 Making an Offer. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? drug injury lawsuits and product liability lawsuits. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. Invalid tickets are defined as anything where buyers are refused entry. Taking this information, will will help rectify you complaint! Why is the price printed on the ticket different to what I paid? I'm Travelling - where and when will I receive my tickets? In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 5.3 Disclosure of Information. If you fancy a viagogo event roulette then use this company. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. viagogo is a global online marketplace for live sport, music and entertainment tickets. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. You may only use the Services if You can legally enter into and form binding contracts. You should typically get a refund for the ticket and any fees or service charges within 30 days. By using our Site, You agree to accept this Agreement. 2.10 Collecting Payment. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Contact & review Viagogo - rated #0 in Entertainment . We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. BTW the tickets were available also the same day of the concert. Can I pick up my tickets instead of having them shipped? Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. They keep finding excuses as to why it has not been processed. This field is for validation purposes and should be left unchanged. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. If the event . It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 3.4 Indemnity. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. This has reportedly been a long-standing policy of Viagogo. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled.
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