transferable knowledge (theoretical or practical understanding of a subject), skills (developed through training, experience, or practice). Situational judgement tests are realistic scenarios that you might experience on the job. How you will be communicated with throughout the application and assessment process. A good place to start to guide you through the hiring process is business.gov.au - Hiring employees. Tell us what happened because of what you did describe the impact on the customer experience. All rights reserved. Following a recruitment process an applicant may make an access application under the GIPA Act seeking access to government recruitment information. optimise business outcomes, jyostna.channamadhvuni@customerservice.nsw.gov.au. When we invite you for an interview, we will also request contact details for your referees. contact you to make sure you want the job, discuss and agree on the conditions of your employment, ask you if you need workplace adjustments to help you do the job, talk about other arrangements like flexible working. In the assessment centre youll be asked to complete two activities which each run for approximately one hour. Information on all the stages of our recruitment process and what will be expected of you. Our vision is to be aconnected, trusted and caring part of NSW communities. I was provided with the best pool of candidates I could have asked for. Remember communication skills are important for all jobs. The country has a GDP per capita of US$53,799.94, and an average salary of AU$82,436 a year according to Living in Australia, and with high living costs in major towns and cities, the country is an . Steps of the recruitment process. Tell us about any adjustments you may need for the assessment process. Applicants who are able to do this are more likely to progress through the application process. Connect with us on FacebookandLinkedIn! business strategic plans.In this role, you will: analysis, design reengineering to support business process improvement and Relate your passions and interests to what the job offers you. All new roles must have a defined level, grade, and position before the recruitment and selection process begins. Not only on capabilities, knowledge and experience. Our merit principles put importance on fit for the role and agency. . opportunities for improvement You belong in our diverse and inclusive workplace. Try to get a good nights sleep beforehand. assessment centres. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. All our assessment processes involve at least one interview. As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing. Build your career in talent acquisition and development, industrial relations, return to work, inclusion, and more. You usually have a limited time to do the task. The. You must be an Australian Citizen, Permanent Resident or hold a visa that allows you work in Australia in an ongoing role. are applied. Each test measures something different according to the scenarios they contain. If you have applied for multiple streams, you may be successful in both. Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery. We have a range of roles available from customer service through to client relationship management and information technology. Recruitment offers a great opportunity to build workforce diversity whenever a vacancy occurs. Candidates who are assessed as meeting the requirements for the role but aren't successful in their application may also be offered a place in recruitment pool for future vacancies. Use full sentences, check your spelling and grammar and stay within the word limit. show why you are a good fit for the agency and NSW Public Service. You will be based at our Corporate Office at Waratah Campus, Newcastle, the main hub for various departments, including Human Resources, Recruitment, Finance, Procurement and Work Health & Safety. This means you have met the job requirements and may be considered for similar jobs for up to 18 months. referee checks. Service NSW encourages applications from a diverse range of people and we're committed to practices that are fair and inclusive. Once you have found the job you want to apply for, submit your online application through the I Work for NSW website. This is where we ask all candidates the same set of questions. They usually involve completing several assessments over a part or whole day. Select the 'Apply Online' button. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. This means your application is being considered for a role in the 2023graduate program and you may be contacted by one or more of the government agencies looking for graduates. In this stage you will also be asked to complete an online video interview question. skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement If this sounds appealing to you, we welcome your application!To Apply:Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au dealing with a question or complaint for a customer service-focused job. 9217 4888 or . Copyright 2015 NSW Public Service Commission. Check that you've received an email confirming your application. NSW Fire Recruitment Interview Process Format: Candidates will face questions from four different two-person panels to ensure divergent opinions determine the best candidates for the role. Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. supportting business process improvements, providing solutions aligning with Resources to support senior leaders contemplating an organisation restructure. Please read and understand NSW Health policy directive. is specific to the job you are applying for. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. odecide how to respond to correspondence. Learn more about the legal requirements for recruitment in the NSW Public Service. Work experience (paid and volunteer) with most recent experience first. customer experience to all citizens across NSW. The usual, apply through recruitment, phone interview, in person interview, referee check, offer. Lodge your NSWPF application through I work for NSW. Support business to identify, drive and deliver continuous improvement and You may select up to two streams: primary and one degree-specific stream - legal, digital or social . Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. This builds confidence in understanding how personal information is handled within the workplace. Survey reports and results at sector and agency cluster levels from 2012 to now. Check that you've received an email confirming your application. Revenue: Unknown / Non-Applicable. your capabilities, knowledge and experience compared to the successful candidate. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. Book in early to secure your preferred date. Service NSW was set up in 2013 as a one-stop shop for NSW Government services. How to request and access PSC information under the GIPA act. Applying for a role in the NSW public sector might seem like a long process, but these resources are designed to help you at each stage of the process. Some things that might help you get a job in the NSW Public Service in the future include: Ask for feedback. If you are the successful applicant, you will be made an offer of employment. Role:Process Improvement If the job ad requests a cover letter, you must submit one with your application to be considered for the role. Allow 2-3 hours to complete the entire application. The interview process is easily your biggest opportunity in the entire process to beat your competition. Visit our Careers site to find out what it means to work for us. Type: Government. Below is a general guide to our recruitment process: Recruitment times can vary and may take longer if we receive a high number of applications. Rural/ Metro/ Mental Health/ Allied Health/ Nursing and be the lead contact to support Hiring Managers in that discipline. Think about what we are looking for in asking this question. Applications will be reviewed and candidates will be contacted prior to the closing date. Search for a job at I Work for NSW. If you're interested in working in the NSW public sector, you can search for a job online at the 'I work for NSW' website. You then prepare a response in the form of a letter, email, memo, or briefing. I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at sinsw.peopleandperformance@det.nsw.edu.au I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement Our common interview format is the structured behavioural interview. Sydney, NSW, AU. skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement. We welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. We will tell you if you are successful or not or we may offer you a place in a talent pool. presentations or written exercises. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. Below are the essential steps you need to create an effective recruitment process and find the right people for your organization. listed in the role description. Please visit Microsoft to upgrade to MS Edge. We invite you to share examples of specific situations from your own experience including: We use more than one assessor in an interview to help us: We often use an extra 1-on-1 interview at the end of the process to help decide who is the right person for the job. Use full sentences, check your spelling and grammar, and stay within the word limit. Have I always wanted to work in this occupation or sector? Ensure you have reviewed the requirements for each stream you are applying for. It isn't done without proper strategic planning. Our library opening hours are between 8.30 am to 8.30 pm. Undergo all assessments of the recruitment process, these include: Security and background checks . Position Classification: Administration Officer Level 4. The recruitment process Get prepared and read the following stages of the recruitment process: Focus Capabilities Resources The following resources from the I Work for NSW website can support you through the application process: Finding the right job Deciding to apply for a job Writing your job application Assessments A technical skills assessment measures your professional or occupation-specific skills. use a real business situation such as the start-up of a new program. You will be required to consent to a National Police Check as part of . Legal directions made by the Commissioner to agencies from 2013 to now. Do you have a passion for anything and everything to do with technology? You will be asked to select your preferred program stream/s. How does the job fit with my values and standards? Focus on providing specific and clear responses. explain how youve shown your knowledge, skills, and abilities in a certain situation. When done well, attracting and recruiting a diverse range of people to the NSW Public Service leads to the selection of the person best suited to the role and the needs of the agency. A drive to succeed and build a professional career. Types of assessments All our assessment processes involve at least one interview. You will work within the recruitment team, placing staff across our 27 hospitals, 11 multipurpose centres and 43 community health clinics. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. All rights reserved. They may be written or presented through video or audio format. Key things to keep in mind as you work through the application process. We are looking for casual staff who are flexible with their working hours, able to work at any of our libraries and who can be called upon at short notice. $27.39ph. Implications. Looking for a rewarding career? opportunities for improvement If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. Key policies and resources to equip you with the knowledge, skills and tools to be an effective people manager. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. Most assessment activities are timed, and are likely to include reading from a computer screen or paper. having a driver's licence when driving is a key part of the job. We will ask your permission to contact your referees before we do the checks. Your resume (also known as curriculum vitae or CV) is a summary of your: A resume needs to be up-to-date, clear, concise and well organised. Let us know you have a disability and need an adjusted or alternative assessment as we want all people to be able to perform at their best and compete with others equally. Specify your job search criteria, then click "Search for Jobs". If you don't receive a confirmation email, check your junk or spam folders. The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. Our work is continually Search Criteria. However, candidates will need to pay for the following, should they be progressed fully along the recruitment process: Relate your skills, experience and passion to the specific job. Review the role description to help you think about whats involved in the job. need you to develop and present your strategy (for example, for the design and implementation of the program). a range of business processes identification, modelling, analysis, design and Capability Application Toolto prepare for the recruitment process by accessing We support innovative programs in areas as broad as digital government, consumer protection and major public works. Employment and residential checks Fitness/Psych Medical 3. They may be written or presented through video or audio format. service check (for current NSW Government employees). Please note that if your application has progressed for the social work stream, as well as another stream, you will be required to complete two different assessment centres. Biographies and information on our senior executives. An effective assessment process uses multiple methods to collect objective evidence about capabilities, experience, knowledge and other essential requirements relevant to the role. All other streams will only need to attend one assessment centre. Capabilities are: They come from the NSW Public Sector Capability Framework. The application process Read more about the application process for the 2023 NSW Government Graduate Program. If you are invited to an interview, you may be asked to upload a number of documents to your application online. Share your passion for your industry and build the skills, qualifications and employability of people in NSW. You then prepare a response in the form of a letter, email, memo, or briefing. All rights reserved. This will include a list of dates and times. You will be asked to select your preferred program stream/s. Recruiting. Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. We have varied roles in operations, service delivery, privacy, legal, administration, and risk, strategy and performance. 5.0 | 1 review. Work type: Full-Time. In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging. All rights reserved. Each subject area includes practical guidance, tools and examples to help improve the way you find, assess and select the best people. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. . This will help you understand your many employer obligations, including tax and superannuation. This is your chance to show us who you are and put your best foot forward! Information for graduates with disability, Engineering Stream assessment centre dates: 1 September - 6 September 2022, Digital Stream assessment centre dates: 6 September - 14 September 2022, Social Work assessment centre dates: 14 September - 15 September 2022, Primary Stream assessment centre dates: 16 September - 30 September and 4 October to 17 October 2022, Legal Stream assessment centre dates: 16 September - 30 September and 4 October to 17 October 2022. Each test measures something different according to the scenarios they contain. creating letters of offer. Be specific dont tell us what you think you might do in the situation tell us what you did. Includes information on the GSE Act, Rules and Regulations and guidelines followed by the PSC in utilising the Commissioners power. They usually involve completing several assessments over a part or whole day. Our recruitment processes help you to show how you are the person best suited to the job and the agency. Physical Aptitude Test (PAT) Learn more about STEP 2 STEP 3. More information about the NSW Public Service Commission. Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. Support business to develop process models, relevant documentation and training Not being fully vaccinated (or providing proof of vaccination) where it is required may result in an offer of employment being withdrawn. You can draw on your experiences from other contexts to show how you have relevant skills. For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. Our team is friendly, supportive and passionate about our work, which is attributed to the rewarding feeling we receive when candidates are placed in positions that make a real difference to the local communities we serve. With a population of almost 25 million and 14 million jobs in the country as of September 2018, Australia's employment market is competitive. The purpose is to determine if you can do a technical part of a job. We are focused on delivering first-class customer service, digital transformation and regulatory reform. You will be responsible for undertaking analysis on We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Melbourne is home to our Transdev Australasia shared services teams. The job ad and information package will give you instructions on what to put in your application. Assessments allow you to show how your knowledge, skills and abilities suit the job. Come join us and influence the future of our great state. be ready to describe your interest in the role or in working for the agency or the NSW Public Service.
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