When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Carefully check the returned item before issuing a refund. Something went wrong. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the return request is for Item not as described, I get them to let me know why they think it is not as described. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Ebay sides with buyers in not as described claims. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Some business equipment categories that may be covered by the. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. It sucks , but ebay says its your fault and buyers can return for an reason. The best option for you is to send a Return label, at your expense. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. Add a message to the buyer explaining why the refund wasn't full. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. It covers purchases paid with PayPal and most other electronic payment methods. We protect ourselves! Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. Depending on your return policy, this may or may not include the original shipping cost. Learn the fundamental steps for running an eBay business. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Check out how to file a damage claim with FedEx if your item gets damaged. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Read the complete details about the eBay Money Back Guarantee. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Honestly, this is one of those lessons I have had to learn the hard way. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. They will just accept that they are not covered and walk away. moment, Oh, Ship! I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. In the rare instance, this can happen. However, it does happen and when it does, I have to deal with it as best as I can. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. This is something I have saved as a document and I just copy and paste it into all of my listings. Once you've accepted a return, the buyer should send the item back to you as soon as possible. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. But they don't have to disrupt your businessor your profits. Having an accurate listing description is so important, especially if you are selling used items like I am. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Read theSeller protections policyto find out how to qualify to issue partial refunds. You are sure the item wa. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. I pretty much do the same thing every time. We'll automatically close a return request if there's been no activity. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Here is a box that was shipped with FedEx. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. 11:34 AM Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. If you havent received an item, we usually refund your money immediately via PayPal. Send you a message The seller may ask you for some more details about your return request. There's no way around losing an Item Not As Described case. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. You'll also be responsible for covering return shipping costs. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. I have reported the buyers, but I still have all 12 returns counting against me. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Many buyers only make purchases from sellers that offer a returns policy. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. My desire is that they get more than they are expecting! However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. I grew up in Central Florida and have lived here my whole life. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. You can also start a return request from your Purchases in My eBay. It was an auction that I won. If you want to start your own business, the reseller business model can be a great place to start. 11:35 AM. 09:32 AM When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. This is obviously not how I shipped it out and was damaged in shipping. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. Do not give a refund without getting the item back! Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. What Do You Do? Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. If your item hasnt arrived, or isnt as described,let the seller know. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Select. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. eBay Exporter of the Year was a great success! Being faced with a return request can be very intimidating. Open a case and try to work things out with the seller. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. When you start selling on Ebay, decide if you are willing to take returns at all.
James Ferguson Obituary,
Sunny Vickers Death,
Ecuaciones Diferenciales De Segundo Orden Ejercicios Resueltos,
Tamarack Country Club Initiation Fee,
Articles I